Dr. Tony Alessandra has a street-wise, college-smart perspective on business, having been raised in the housing projects of NYC to eventually realizing success as agraduate professor of marketing, entrepreneur, business author, and hall-of-fame keynote speaker. He earned a BBA from the Univ.
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Tony Alessandra
Sales, Customer Service, Relationship-Selling and Marketing Expert
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Bio
Full Bio
Dr. Tony Alessandra has a street-wise, college-smart perspective on business, having been raised in the housing projects of NYC to eventually realizing success as agraduate professor of marketing, entrepreneur, business author, and hall-of-fame keynote speaker. He earned a BBA from the Univ. of Notre Dame, an MBA from the Univ. of Connecticut and his PhD in marketing from Georgia State University.
In addition to being president of Assessment Business Center, a company that offers online 360 assessments, Tony is a founding partner in The Cyrano Group and Platinum Rule Group–companies which have successfully combined cutting-edge technology and proven psychology to give salespeople the ability to build and maintain positive relationships with hundreds of clients and prospects.
Dr. Alessandra is a prolific author with 18 books translated into 49 foreign language editions, including the newly revised, best selling The NEW Art of Managing People (Free Press/Simon & Schuster, 2008); Charisma (Warner Books, 1998); The Platinum Rule (Warner Books, 1996); Collaborative Selling (John Wiley & Sons, 1993); and Communicating at Work (Fireside/Simon & Schuster, 1993). He is featured in over 50 audio/video programs and films, including Relationship Strategies (American Media); The Dynamics of Effective Listening (Nightingale-Conant); and Non-Manipulative Selling (Walt Disney). He is also the originator of the internationallyrecognized behavioral style assessment tool – The Platinum Rule.
Recognized by Meetings & Conventions Magazine as “one of America’s most electrifying speakers,” Dr. Alessandra was inducted into the Speakers Hall of Fame in 1985 and is a member of the Speakers Roundtable, a group of 20 of the world’s top professional speakers. Tony’s polished style, powerful message, and proven ability as a consummate business strategist consistently earn rave reviews and loyal clients.
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Testimonials
“We asked for and you delivered an hour to remember! You met and exceeded my expectations. You were well prepared, applied the material that we requested and delivered a high-energy presentation. Thanks!”
“Tony Alessandra delivers and then some! He’s engaging, entertaining and right on the mark when it comes to tailoring his presentation to the audience. His message works on a number of levels. It’s a talented speaker who can involve his audience right from the get go, and hold their interest throughout. When an audience is still talking about the presentation the next day, you know you have a hit. Tony is gifted.”
“A great speaker…both his message and his presentation are truly first rate.”
“Our association needed a presenter that had meaty customer relations content and left you laughing. Tony Alessandra fit that to a tee. His approach to customer relations and empowering our members to be in control of the presentation process was the message we needed to hear.”
“Members and guests LOVED you. I received many, many, many unsolicited compliments about you. It’s a great feeling for me. Especially, you impressed the more seasoned members of our organization. They are a hard bunch to impress!”
“Dr. Tony Alessandra established immediate rapport with an audience of 225+ sales professionals, demonstrated a pragmatic approach to improving customer satisfaction and retention through collaborative selling and ignited my sales team exactly as I had hoped. Well done and certainly a curtain call is in order!”
“Tony’s presentation had real impact. The points he made were not only relevant to our audience; they were delivered in a way to make them memorable and fun. It was great to have such an important topic delivered with punch as well as humor.”
Topics
Topics
- Business Speakers
- Customer Experience Keynote Speakers
- Sales Keynote Speakers
Customer Loyalty
How to Get and Keep Customers… For Life
Turn your customers into business apostles who “preach the gospel” according to your company.
Dr. Alessandra discusses the importance of a customer-driven focus including key insights for creating customer intimacy, customer retention, and customer satisfaction. In this dynamic program,he reveals strategies for turning moments of misery into moments of magic for your customers and shows how everyone in your organization can increase customer loyalty by:
- Building value for the customer
- Differentiating your company, products, and sales reps from the competition
- Cross-selling a range of products and services to both increase profitability and customer retention
- Increasing your internal customer responsiveness and external customer satisfaction
- Creating an emotional attachment with your customers
– See more at: http://www.executivespeakers.com/speaker/Tony_Alessandra#sthash.5eDnFX5o.dpuf
Customer Loyalty
How to Get and Keep Customers… For Life
Turn your customers into business apostles who “preach the gospel” according to your company.
Dr. Alessandra discusses the importance of a customer-driven focus including key insights for creating customer intimacy, customer retention, and customer satisfaction. In this dynamic program,he reveals strategies for turning moments of misery into moments of magic for your customers and shows how everyone in your organization can increase customer loyalty by:
- Building value for the customer
- Differentiating your company, products, and sales reps from the competition
- Cross-selling a range of products and services to both increase profitability and customer retention
- Increasing your internal customer responsiveness and external customer satisfaction
- Creating an emotional attachment with your customers
– See more at: http://www.executivespeakers.com/speaker/Tony_Alessandra#sthash.5eDnFX5o.dpuf
Videos
Videos
INBOUND 2015 I&E: Tony Alessandra "How to Read a Person Like a Book"
Relationship Strategies - Dr. Tony Alessandra - Create Faster Rapport & Recognize Behaviorial Styles
Books
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