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Ron Kaufman

Ron Kaufman

Uplifting Service Worldwide

Ron Kaufman is the world's leading educator and motivator for uplifting..

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Bio

Full Bio

Ron Kaufman is the world’s leading educator and motivator for uplifting
customer service and building service cultures.

Rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine, Ron
presents powerful insights and global best practices from working with clients
on every continent for more than twenty years. His energetic keynote speeches
and workshops have inspired millions.

He is author of the New York Times and USA Today bestseller, “Uplifting Service!
The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You
Meet” and 14 other books on service, business and inspiration. Ron is also the
founder of UP! Your Service, a company that enables leaders and organizations
to build Uplifting Service cultures for sustainable advantage.

Ron’s experience and passionate commitment to results have been distilled into
proven methods to help clients upgrade service performance and build strong
service cultures. His unique approaches to learning and leadership have been
featured in the New York Times, the Wall Street Journal, and USA Today.

Ron was invited to Asia in 1990 by Singapore Airlines and the government of
Singapore to create and launch a national service quality training organization.

He is a graduate of Brown University, USA with studies in France, London and
Berkeley, California. He is a professional member of the Author’s Guild, Global
Speakers Federation and International Association of Learning Providers.

Ron resides in Singapore and travels widely to promote and realize a vision of
“Our world where everyone is educated and inspired to excel in service.”

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Topics

Topics

Capturing the Power of a Superior Service Culture: Creating a Sustainable Competitive Advantage

Uplifting Service: Exceeding Customer Expectations one Action at a Time

Leading the Service-Focused Culture: Creating Superior Service from the C-Suite

Videos

Videos

Ron Kaufman’s Uplifting LIVE Presentation on Quality Service Part 1
What are the Six Levels of Service? An Eye Opening Podcast with Ron Kaufman

Books

Uplifting Service
Uplifting Service
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News

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The American Psychological Association was thrilled to have Dr. Antonia Novello as our speaker for the 2024 APA Convention. Dr. Novello was fantastic, and her presentation was a tremendous success. Thank you, Peter, for all your hard work in making this event such a resounding success.

American Psychological Association

For our annual Native American Heritage Month celebration, PDA Group arranged for John Echohawk to join us for a virtual moderated discussion. The program was thoughtful, engaging, and highly impactful for our audience of lawyers and professional staff. We are grateful for their partnership and look forward to working with them again.

Debevoise & Plimpton LLP

We have partnered with PDA Group on multiple successful events, including our charity luncheon with Lisa Edelstein and our Women’s Philanthropy Kickoff Event featuring Allegra Goodman. Their professionalism, expertise, and commitment to excellence make them an outstanding partner. Thank you for your exceptional work and continued support.

UJA-Federation

We have received so much fantastic feedback following our virtual event. It was an absolute success, and Sylvia Fowles was excellent. Thank you again to Sylvia and the entire team for your partnership!”

U.S. Bank

Kurt Warner was spectacular—he completely wowed the audience and solidified major leadership points. He was an amazing partner, and we will be talking about this experience for years to come. We will definitely leverage the PDA team for all of our speaking needs!”

Sysco Corporation

The events over the past two years went very well — everyone had a great time with Dr. Mark Esper in 2025, and Sam Hinkie led a very engaging Q&A with our Principal, Jean Reynolds, in 2024. Thank you for working with us these last two years; your support has been instrumental to the success of our programs!

Investcorp Strategic Capital Group

It was an absolute privilege to have Dr. Sanjay Gupta as our keynote speaker for the 2026 GME Leadership Conference. He delivered an outstanding address that resonated deeply and left a lasting impression on everyone in the room. The entire planning process was seamless and collaborative. It was a pleasure working together, brainstorming suggestions, and ultimately selecting the perfect fit for our event. We couldn’t have asked for a better experience.

HCA Healthcare

We had a fantastic day with Inge! She was very engaging with all those that attended. Her personal stories about the holocaust were very special and we were moved that she was willing to share them with everyone. Thank you again, PDA for all your hard work and dedication to make this program such a success!

Salt Lake Community College

It was a great pleasure to work with PDA Group! The communication was always prompt, friendly and helpful. We loved the speakers and events we booked through Mr. Peter Walker (PDA Group).

Western Michigan University

On behalf of myself and my organization Entertainment Unlimited the Campus Programming Board of Ferris State University, we thank you PDA and Dan for a successful event!! Dan was magnificent! Students really enjoyed the presentation. I know I did. Can’t wait to bring in more programs with PDA Group.

Ferris State University

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