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Nigel Barlow

One of the World's Dynamic Business Speakers

Nigel Barlow is a keynote speaker on creativity, the innovative management of change and customer service. Since the past 18 years he has been focusing on helping major organisations and industries around the world. Nigel was a founding director of the UK consulting wing of the Tom Peters Group, TPG Partners, and has also established…

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Nigel Barlow is a keynote speaker on creativity, the innovative management of change and customer service. Since the past 18 years he has been focusing on helping major organisations and industries around the world.

Nigel was a founding director of the UK consulting wing of the Tom Peters Group, TPG Partners, and has also established his own international customer service consultancy that specialises in helping clients to deliver high and professional levels of service.

Nigel a regular contributor to Customer Service Management journal is also the Author of “Batteries Included”: Creating Legendary Service. Nigel a passionate, witty, and dynamic presenter is able to speak to business audiences of up to 1000 delegates, Nigel coaches and provokes senior teams to be more creative and adventurous in the goals. His presentations are well-known for their freshness, challenge and humour, Nigel is always ready to take on the after-lunch slot as a challenge that he can keep his session lively, interactive and focused.

His talks are researched based, some of the themes he works with are Creative Approaches to Change, Shaping the Future, Organisational Innovation and Customer Service.

He has worked with audiences as diverse as Korean managers, German engineers, BBC researchers and producers, road rescue patrolmen, British bankers and many senior and board-level teams. He is able to communicate serious messages in a highly entertaining way. Nigel helps today’s managers to understand cultural change and diversity, globalisation, customer service, corporate innovation, brand management etc.

His corporate clients would include: Abbey Life, AGA, Argos, Arthur Andersen, Barclays, BBC, BP, British Council, BT, Ericsson, GKN, Glaxo, Granada, The Highways Agency, Mobil, Nestle, Sainsbury’s, SKF, Sun Life, Texaco and Whitbread.

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Practical Innovation
Does your business feel like a powerhouse of innovation? The answer to this question depends greatly on your leaders’ mindset, energy levels, and quality of attention – and the kind of behaviour they inspire and reward. Nigel’s work focuses on what it takes to create a culture of innovation.

Fanatical About Talent
It’s the inspiration and commitment of your people that gives your business competitive edge. So what can you do to attract, retain, and develop the best talent? This keynote or interactive event challenges the notion of cheque book recruitment.

Inventing The Future
Companies often hire futurologists, only to be disappointed when their prophesies don’t come to pass. Taking a leaf from Apple’s book, Nigel’s creative methods are used to explore what it takes to invent rather than predict the future.

Creative Leadership
Nigel’s work on Creative Leadership gives individuals ‘Aha Moments’ about the impact of their own style, then moves swiftly from insight to action: inspiring the behaviour in leaders that inspires creative change in their own organizations.

Creating A Customer Legend
Developed from the author’s original book on the subject, Batteries Included! Creating Legendary Customer Service (Random House), Nigel uses your real customer data to help you aim higher, turning your thinking upside down to see the world from your customer’s perspective.

Rock Your Presentation
A good tune has the power to awaken the senses, lift your mood and stick with you long after it’s finished. Nigel Barlow reveals how to borrow techniques from music’s greats to bring your presentations to life and make them unforgettable.

Videos

Re-Think', Nigel Barlow explores how to be more creative at the London Business Forum

Nigel Barlow - Rock Your Presentation

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