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Karen Mangia

Karen Mangia

WSJ Best Selling Author & Salesforce Executive

Karen Mangia is a WSJ Best Selling Author and one of the most sought after thought leaders in the world.

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Bio

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Karen Mangia is a WSJ Best Selling Author and one of the most sought after thought leaders in the world, sharing her thought leadership with over 15,000 organizations during the course of her career. She is the author of four books: Success from Anywhere: Create Your Own Future of Work From the Inside Out (Wiley), Working from Home: Making the New Normal Work for You (Wiley), Listen Up! How to Tune in to Customers and Turn Down the Noise (Wiley) and also Success With Less (Marie Street Press). A prolific blogger and sought-after media interview, she has been featured in Forbes and regularly contributes to Thrive Global, Authority Magazine and ZDNet. Thinkers 360 named her as #9 on their List of Global Thought Leaders and Influencers on Health & Wellness, #12 for Mental Health and one of the top 150 B2B Thought Leaders to Follow.

As Vice President of Customer and Market Insights at Salesforce, she engages current and future customers around the world to discover new ways of creating success and growth together. She leads the company’s Work from Home Taskforce and is shaping the strategy for the workplace of the future globally. Passionate about diversity and inclusion, she also serves on the company’s Racial Equality and Justice Taskforce. Prior to Salesforce, she spearheaded Customer Experience at Cisco Systems.

Her strategies for the future of work, customer listening and customer success are central to the market impact of multiple companies, from Fortune 500 giants to privately-held businesses around the world. She is the Chair of the Customer Experience Council for the Conference Board and a regular contributor to the C-Suite Network.

Passionate about customer success, Karen began her Fortune 100 career at AT&T. She holds a BS degree in international business and a Masters in Information and Communication Sciences, both from Ball State University, as well as an Associates Degree in Hospitality Administration from Ivy Tech.

Recognized with the Centurion Award, Hall of Fame Honoree and a Graduate of Distinction from Ball State University; part of the 40 under 40 in the Indianapolis Business Journal; and Ivy Tech Distinguished Alumni Award. She is a trained chef, and is active in numerous community organizations as a volunteer and as a board member.

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Topics

Topics

Reworking Work: Discover How to Access Greater Resilience & Results

Listen Up!: How to Tune in to Customers, & Turn Down the Noise

Success with Less: Releasing Obligations & Discovering Joy

Videos

Videos

When Jeeves Met Alexa | Karen Mangia | TEDxBallStateUniversity
How Work Can Be Play, with Karen Mangia

Books

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