Dan is the author of two books: "The Experience Maker" and "Winning at Social Customer Care".
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Dan Gingiss
Dan is an international keynote speaker and customer experience coach who believes that a remarkable customer experience can be your best marketing.
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Dan is the author of two books: “The Experience Maker” and “Winning at Social Customer Care”. He hosts the Experience This! Show podcast and The Experience Maker Show, and is a regular contributor to Forbes.
He doesn’t just talk about customer experience; his fast-paced, energetic presentation style is meant to actually create an experience for the audience that they’ll surely remember.
Another show: Focus on Customer Service where he and Dan Moriarty, conduct FOCS featured interviews with leaders from dozens of top brands that offered amazing customer service via social media. Companies were carefully selected and then best practices and key takeaways shared so you could (and still can!) emulate them in your own business.
