BARBARA GLANZ, CSP, CPAE Barbara Glanz, CSP, CPAE, works with organizations that want to improve morale, retention, and service and with people who want to rediscover the joy in their work and in their lives. She is the author of twelve bestselling "how-to" books: The Simple Truths of Service Inspired by Johnny the Bagger (Co-authored with Ken Blanchard) The Simple Truths of Appreciation--How Each of Us Can Choose to Make a Difference 180 Ways to Spread Contagious Enthusiasm Priceless Gifts - ...
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Barbara Glanz
The Employee Motivation Expert, Author of The Simple Truths of Service—Inspired by Johnny the Bagger
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BARBARA GLANZ, CSP, CPAE
Barbara Glanz, CSP, CPAE, works with organizations that want to improve morale, retention, and service and with people who want to rediscover the joy in their work and in their lives. She is the author of twelve bestselling “how-to” books:
The Simple Truths of Service Inspired by Johnny the Bagger (Co-authored with Ken Blanchard)
The Simple Truths of Appreciation–How Each of Us Can Choose to Make a Difference
180 Ways to Spread Contagious Enthusiasm
Priceless Gifts – Using What God’s Given You to Bless Others
CARE Packages for the Workplace–Dozens of Little Things You Can Do to Regenerate Spirit at Work
Handle with CARE–Motivating and Retaining Employees
CARE Packages for Your Customers–An Idea a Week for Customer Service
CARE Packages for the Home–Dozens of Ways to Regenerate Spirit Where You Live
Balancing Acts–More Than 250 Guiltfree, Creative Ideas to Blend your Work and your Life
Building Customer Loyalty–How YOU Can Help Keep Customers Returning
The Creative Communicator–399 Tools to Communicate Commitment Without Boring People to Death!
She is known as “the business speaker who speaks to your heart as well as to your head,” and she has presented to conferences, associations, and organizations worldwide. Here are some other interesting facts about Barbara:
* Inducted into the Speaker Hall of Fame (CPAE Council of Peers Award for Excellence) in August 2011
* Voted “best keynote presenter you have heard or used” by Meetings & Conventions Magazine, July 2010
* Selected as a “Legend of the Speaking Profession” by the Veteran Speakers, August 2010
* Has presented on all 7 continents and in all 50 states
* One of fewer than 600 Certified Speaking Professionals worldwide
* Has a Master’s Degree in Adult Education
* Former Manager of Training and Director of Quality in Training for Kaset International, a 30 year old Times Mirror training company specializing in Customer Service
* Ranked one of the top speakers since 1997 at the Society for Human Resource Management national conference
* Featured on ABC, NBC, CBS, CNN, FOX-TV, PAX-TV, WGN, CNBC, and on radio and in print nationwide
More than just an exciting speaker, consultant, and author, Barbara has three additional “claims to fame”: her great-grandfather laid the cornerstone where the four states come together (Page, Arizona, is named after him); she played the piano on the TV show “Talent Sprouts”; and she directed David Hasselhof of “Knight Rider”, “Baywatch” and “America’s Got Talent” fame in his first high school play! Barbara lives and breathes her personal motto, “Spreading Contagious Enthusiasm. “
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Topics
Topics
Is Incivility the New Norm? Create a Culture of Kindness in your Organization
Adult Learning: What Adult Learners Want–Planning Educational Programs that Produce Results OR Adding ‘High Touch’ to Your ‘High Tech’ Training
Blending Work and Family: Balancing Acts–Guiltfree, Creative Ideas to Blend Your Work and Your Life OR CARE Packages for the Home–Dozens of Ways to Regenerate Spirit Where You Live
Videos
Videos
Exhausted Confused and Ticked Off! (Virtual Presentation)
Caregiver Heros - Make A Difference
Books
The Simple Truths of sarvice
HANDLE WITH CARE:
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